California Shutdown Mandate COVID-19
Like most of you, PSSL and our employees are experiencing the effects of COVID-19. Being located in the state of California, Gov. Gavin Newsom has issued a "Stay and Home" order and in order to comply and do our part to help slow the spread of the virus, we are putting our business on temporary hold.
We are a small business like many in the world and our employees rely on you (our customers) to earn a living and provide for their families. This is an incredible hardship for all of us and as an incentive for potentially having to wait for any new orders placed, we are offering a 20% discount on most purchases during this time by using code 20OFF.
For customers who have placed existing orders, most orders have shipped and are in transit. For customers placing new orders, there will be a delay in processing your orders. Emails and phone calls to our call center will receive responses when we are authorized to return to work. Orders will resume shipping when we are authorized to return to work. For customers who have returned orders to us, there will be a delay in receiving and processing refunds, however, we promise that we will prioritize these returns and refunds when we are authorized to come back to work.
I'm sure like you, we are trying to figure out this new situation that seems to be changing daily. Our dedicated staff still wishes to remain on-board, however, in the interest of public health, we feel it is our duty to abide by the new rules.
We very much look forward to serving you when we are authorized to do so. We anticipate that some of this will be messy as we return, however, we are committed to work through all of the details and ensure you our customers are taken care of and receive total satisfaction.
The entire PSSL team
*We reserve the right to discontinue offer at any time without notice. Offer is subject to manufacturer pricing policy restrictions when buying Akai, Alesis, Altman, American DJ, Behringer, Bose, Boss, ETC, Focusrite, Harman Pro Brands (JBL Pro, Soundcraft, AKG, Martin Professional, Lexicon and DBX), Mackie, Monster Cable, Numark, Novation, Pioneer DJ, Roland, Shure, Technics, and Yamaha products. Sale, Used, or Reconditioned items are also excluded from promotion and do not qualify.