FREQUENTLY ASKED QUESTIONS

International Orders Terms and Conditions

Prices and Exchange Rate: Prices shown in currencies other than US Dollars are estimates based on current exchange rates. We will charge your credit card in US Dollars on the day your order is shipped, and the conversion to your local currency will be done at the prevailing rate by your credit card issuer.

Payment: All payments must be received in U.S. dollars. We accept money orders, wire transfers, and preprinted checks. We do not accept international credit cards.

U.S. Power / Voltage: Products are U.S. models and may have power/voltage requirements different from that of the destination country.

International Shipping Fees, Import Duties, and Taxes: All International shipments will be charged postage costs calculated by weight and destination. PSSL.com's prices do not include customs fees, taxes, and tariffs for shipments outside the United States and Canada. Customers outside of the United States and Canada may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country.

You, the customer, are solely responsible for any additional customs clearance fees; we have no control over these charges and cannot predict what they may be.

International Returns or Packages Refused: If the package(s) is returned to us because of an address error made by the customer, the customer refuses the package, or the items ordered are not allowed into the country by customs, the customer will be responsible for all the shipping costs relating to the shipment. If the package is stopped by customs because items ordered are not allowed in the country and the package is abandoned, there will be no credit to the customer for the order.

Factory Refurbished Equipment

Our Vendors offer us great solutions on factory Refurbished gear so we can pass along the discounts to you. Our refurbished gear comes to us directly from our manufacturers and not a third party insuring quality control for our customers. 

Our in-home 30-day trial exchange policy applies to all Refurbished gear. Since these products are refurbished there may be signs of visible cosmetic wear. Please call one of our Sales Advisors if you have any further questions. 800-268-5520 Mon - Fri 9am - 5pm PST or email us at help@pssl.com.

In-Store Pick Up

Here at PSSL in Westminster California we offer In-Store pick up for our local Southern California customers. Place your order online and select the "In-Store pick up" at check out. We're available Mon - Fri 9 am - 5 pm PST to fulfill your order. 

Before placing your order for "In Store pick up" be sure to identify that the product is listed as "in Stock" and available. Orders take a minimum of 1 hour to process once placed. If you have any questions regarding this please contact us. 800-268-5520 or email us at help@pssl.com.

What is your return policy?

Your products are guaranteed to be free from defects and carry a full warranty as described by the manufacturer. In the event of receiving defective or damaged products, you should contact the manufacturer to coordinate a repair or replacement.

We also offer a 30-day in-home trial with most of the products we carry.  Be sure to keep all of the original box and packaging to avoid restocking fees.

In the event that a product needs to return to PSSL, you must contact us in advance for a Return Authorization number at 800-268-5520 or help@pssl.com. Products received without a Return Authorization number will be refused.

Touring Gear Expectations

Here at PSSL, we offer Touring Gear from all over the country at incredible prices. This equipment is used in production and is thoroughly tested by our quality control department to ensure full functionality before being shipped. 

Making sure the equipment is fully functional is of the utmost importance. That being said shipping times can vary and typically take 2 to 3 weeks to ship.

We offer a 30-day in-home trial exchange with all Touring gear and a 90-day repair plan with our service department. Since this gear is being Toured there will be signs of cosmetic wear and tear but this gives us the ability to offer great savings that we pass along to you. 

You can reach one of our Sales Advisors should you have any questions. Call us at 800-268-5520 Mon - Fri 9 am - 5 pm PST or email us at help@pssl.com.

What is my order status and/or tracking?

Simply click on the "My Account" link found at the top of the page and log into your account. In your account dashboard, you will see "My Orders, " which will show your order history.

Still need help?  Call us at 800-268-5520 Mon - Fri 9 am - 5 pm PST or email us at help@pssl.com