Help

PSSL Help Section

Help from our Customer Care Center

Your satisfaction with our service, prices and web site are very important to us! PSSL.com's Customer Care Center is staffed with knowledgeable representatives to help answer your questions about the products and services we provide. If for some reason the information you're looking for isn't available below, please email or call us 800-268-5520. We look forward to serving you!

How to Shop PSSL.com

Sorting through 1000's of products is no easy task. That's why we have 4 easy ways to find what you are looking for.

Search: Use our search engine to find a specific product or article. Simply type in the information you are looking for and choose the "Products" or "Articles" radio button and a list of corresponding products or articles will generate.

Browse: Use our browsing tool to help you narrow down your search by product, brand name, category, clearance or sale product. The drop downs will direct you towards the item or information you are looking for.

Call Us: 800-268-5520: Our Customer Care Center will take your order over the phone, assist you in finding the product you are looking for and help you order on-line, by mail or by fax.

Note: We process your order immediately in order to ship your items to you as quickly as possible. Once you've placed your order on our web site, you will not be able to make any changes to it. Providing your order hasn't shipped yet, you can call us to modify or add to your order.

If you are hesitant about placing your order online, you may place your order over the phone with our Customer Care Center by calling 800-268-5520, by fax at 888-777-5329, or by mail:

PSSL.com
14800 Goldenwest St.
Westminster, CA 92683

Shopping Cart

The PSSL Shopping Cart was designed to protect your privacy, accuracy of your order and security. We take your privacy and security very seriously to ensure your confidential information is protected.

Adding Items to the Shopping Cart: To add any item to your shopping cart, just click on the "Add to Cart" button when displayed on a product. If you should change your mind as you shop, you can always remove an item later during the checkout process.

Changing Quantities: If you wish to change the quantity of any item(s) in your shopping cart, just type the new quantity in the quantity field for that product and click on "Recalculate". This will save the new information, recalculate shipping costs and update totals.

Checking out: When you have finished shopping and have placed each item in your shopping cart, click on "Continue Checkout" to send us your order. If you are not already logged in, you will then be prompted to enter your email and a password, billing and shipping addresses and credit card information. We'll receive your order immediately and will send you a confirmation email. It's that easy!

Credit Card & Site Security

PSSL.com wants you to feel confident and comfortable that your purchase is transacted with the utmost security. We employ the Internet's strongest security technologies, including Secure Sockets Layer (SSL). The transactions are protected by the highest levels of encryption available to ensure security and privacy. The information is encrypted on your computer, sent through the Internet as jumbled code, and decoded on PSSL.com's secure server. It cannot be read in transit.

Enabling Cookies

Our website uses cookies to store information between visits. Cookies are a mechanism to remember information about a visitor from one page to another. Web browsers store cookies so that the browser itself can remember some information and then, on request, pass all that information up to the server at one time. We use cookies to remember your name and the contents of your shopping cart. This allows you to leave our site, come back later, and still have the contents of your shopping cart intact. Our website requires the use of cookies. Turning off cookies or rejecting the PSSL.com cookie will prevent you from properly accessing the website.

Payment Options

Credit Cards: We gladly accept Visa, Master Card, American Express, and Discover, with verifiable shipping address. For your protection, orders are sent only to the billing address of the cardholder. Special arrangements may be made for orders that need to ship to an alternate address. All orders placed will immediately trigger a charge your credit card (even if items are not in stock).

Checks & Money Orders: Preprinted personal and business check orders can be shipped immediately upon verification approval. Other check orders are held for up to 14 days. Verifiable U.S. Bank cashiers checks and United States Postal Service money orders are shipped immediately. Other money orders are held for up to 14 days.

Wire Transfer: You can quickly and easily wire us your payment by requesting our Electronic Funds Transfer information. By choosing this option, we will hold and prepare your order. Simply continue the checkout process and note your order number (given at end of process). We will be notified of your request and will contact you to supply the account information. Funds transfers are generally received the same day but can take up to 72 hours to receive.

Business Leasing: Why tie up your business cash when you can make low monthly payments? Visit our Leasing/Financing page to learn more. Or you can call us at 1-800-268-5520 or email for information. Leasing for business use may be available on systems $5,000 and more.

Layaway: We're happy to work with you on layaway's. Give us a ring to let us know the gear that you're interested in. Have other Payment Questions? Email us.

International Orders Terms and Conditions

International Shipping Terms and Conditions: Please read the following terms and conditions carefully to avoid additional charges or delayed delivery of your order.

Prices and Exchange Rate: Prices shown in currencies other than US Dollars are estimates based on current exchange rates. We will charge your credit card in US Dollars on the day your order is shipped, and the conversion to your local currency will be done at the prevailing rate by your credit card issuer.

Payment: All payments must be received in U.S. dollars. We accept money orders, wire transfers and preprinted checks. We do not accept international credit cards.

U.S. Power / Voltage: Products are U.S. models and may have power/voltage requirements different from that of the destination country.

International Shipping Fees, Import Duties and Taxes: All International shipments will be charged postage costs calculated by weight and destination. PSSL.com's prices do not include customs fees, taxes and tariffs for shipments outside the United Sates and Canada. Customers outside of the United States and Canada may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country. You, the customer, are solely responsible for any additional customs clearance fees; we have no control over these charges and cannot predict what they may be.

International Returns or Packages Refused: If the package(s) is returned to us because of an address error made by the customer, the customer refuses the package or the items ordered are not allowed into the country by customs, the customer will be responsible for all the shipping costs relating to the shipment. If the package is stopped by customs because items ordered are not allowed in the country and the package is abandoned, there will be no credit to the customer for the order.

Your Country's Custom and Import Policies: Please note: It is important for you to become familiar with the Customs policies for your specific country before ordering. Customs regulations vary greatly by country and lack of knowledge regarding the customs rules governing the country you're importing to can result in your order incurring high import duties, delivery being delayed, or the order being returned to us. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products. Additionally, when ordering from PSSL.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you reside and are receiving the goods. Any fees charged to PSSL.com due to non-compliance with your country's laws and regulations will be charged to you, the importer. If an item or items are returned to us due to non-compliance issues with your country's laws and regulations, a refund will be issued for the merchandise only. ProSound And Stage Lighting will not mark your parcel as a "gift", declare a value lower than the actual price paid, or otherwise prepare false customs information.

Factory Warranties for Products Shipped Internationally:
Factory warranties for products purchased through https://PSSL.com or the PSSL showroom are only valid for customers located in the United States.

Please note that International Shipping is not available for the following brands without exception: 
  • Bose
  • Pioneer
  • Shure
Additionally, this list may be updated as needed at our discretion.



Current countries we ship to:

USA (including all military bases abroad)
Australia
Brazil
Canada
Chile
Japan
Mexico
New Zealand
Peru
Russia
South Korea
Taiwan
Vietnam
All other US Territories


For other payment options, shipping questions or other assistance placing an order, please e-mail or call 714-891-5914 or fax 714-891-6375.

110% Low Price Guarantee

PSSL.com guarantees low prices on everything we carry*. If you should see a lower price from another authorized U.S. dealer on an identical item, even if it's an "advertised special," we'll not only meet that price, we'll beat it by 10% of the difference to thank you for bringing it to our attention.

If you've already purchased from us and find a lower advertised price within 30 days of your purchase, contact us via e-mail or phone and we'll refund 110% of the difference after verification. Limit of one refund per item. Our price match guarantee doesn't apply to closeout items, out of stock items, or pricing from PSSL.com.

* This guarantee does not apply to discontinued items or special order items. Offer not valid for auction or member-only web sites, used or refurbished items and does not include shipping charges. Guarantee does not apply to Apple products. Guarantee not available to dealers, distributors or their family members or their employees.

Rebates

You will find a wide range of promotional offers at PSSL.com--some from the manufacturer of an item and some from PSSL.com.

There are three types of promotional offers available: a monetary rebate, a gift that comes with the purchase of a certain item, and an offer to buy multiple items and receive an extra for free. Terms and conditions of individual offers vary. In order to qualify for an offer, you must place your order by the date specified.

For monetary rebates we display both the price you'll pay for the item and your final net price after you claim your rebate.

It's best to print Mail-In offer coupons from our Web site at the time you make your purchase--just click the See details link on the item's product detail page. For Mail-In rebates, please print, fill out, and mail the rebates to the specified address. Most Mail-In offers require that you send in the original or a copy of the UPC barcode; be sure to keep the item's packaging until the rebate arrives. If you need a receipt to enclose with the form, print an invoice for your order by clicking the "My Account" link at the top of our Web site and then selecting "Order History and Status" link. Choose the correct order and choose the "View Details" link, then print. If you have a manufacturer's offer, please contact the manufacturer to check the status. To see a list of current rebate offers click here.

Shipping

For your protection and ours, orders are only delivered to the address that verifies with your financial institution. Orders will not be held at UPS or other freight company station or hub for customer pick-up or will-call.

When you place an order with PSSL.com, you will see shipping and delivery dates, based on the availability of your items and the shipping options you choose.

Shipping costs for orders from PSSL.com depend upon the methods and options you choose.

Please also note that the shipping rates for many items we sell are weight-based. All weights are rounded up to the next full pound. We currently offer the following shipping options:

Continental USA
Ground (No PO or FPO boxes)
3 Day Delivery
2nd Day Air
Next Day Air
USPS PO Box - FPO/APO Parcel Post
Freight Truck (oversized items marked with * Must Ship Via Truck)

Alaska, Hawaii, Puerto Rico, Guam and Virgin Islands
2nd Day Air (Please allow an additional 24 hours for delivery)
Next Day Air (Please allow an additional 24 hours for delivery)
USPS PO Box - FPO/APO Parcel Post
Air Freight (oversized items marked with * Must Ship Via Truck). Please call us at 1-800-268-5520 or email us for a quote.

Heavier items are identified with the words "Must Ship Via Truck" in our product displays. These items may increase your shipping charges.

Need to ship to other International destinations? Call us at 1-800-268-5520, 1-714-891-5914 outside the USA or email us.

Shipments to Alaska and Hawaii: Shipments to Alaska and Hawaii are shipped via Next Day Air or Second Day Air service. Please allow an additional 24 hours for delivery. Please call 800-268-5520 for shipping quotes on oversized items.

See International Orders for information on shipping.

Free Shipping Rules & Restrictions

  • If a product displays "This Item ships for FREE", that product receives FREE Ground Shipping regardless of its price.
  • If a product has the link: "Qualifies for FREE Shipping on Web orders", that product is ELIGBLE for Free Ground Shipping on orders that reach the minimum amount.
  • Free shipping only applies to orders placed on our website. Orders placed by phone do not qualify for free shipping.
  • If you qualify for FREE Ground Shipping but your order also contains one or more ineligible items, you'll be charged shipping fees for those ineligible items.
  • FREE Ground Shipping excludes certain oversized and/or overweight items marked with "This Item must ship by Truck" and or those products that do not include the link "This Item ships for FREE" or "Qualifies for FREE Shipping on Web orders".
  • FREE Ground Shipping is not available for orders using a Purchase Order, International orders, shipments to P.O. or APO boxes or to addresses outside the Continental US.
  • We reserve the right to end or change this free shipping offer at any time.
Have other shipping questions? Call us at 1-800-268-5520, 1-714-891-5914 outside the USA or email us.

Taxes

PSSL.com collects sales tax in states that require collection. Your cart will reflect taxes if applicable.

Returns and Exchanges

Your products are guaranteed to be free from defects and carry a full warranty as described by the manufacturer. In the event of receiving defective or damaged products, you should contact the manufacturer to coordinate a repair or replacement. Returns for exchanges or refunds will be accepted within 30 days of the date of purchase on new and unopened items only, and refunds may exclude shipping charges. Opened products may be returned or exchanged within 30 days of the date of purchase also, but will be subject to restocking fees. In the event that a product needs to be returned to PSSL, you must contact us in advance for a Return Authorization number at 800-268-5520 or help@pssl.com. Products received without a Return Authorization number will be refused.

Is there a problem with your order?

You have a dedicated Account Manager!  Reach out to them right away to see if we can help resolve the challenge - We can be reached at 888-247-6300 or help@pssl.com.

Is your product defective or damaged?

Your dedicated Account Manager will help resolve a potentially defective or damaged product - simply call us at 888-247-6300 or email us at help@pssl.com. 

Products sold in new/good/b-stock condition that are defective within 30 days of purchase will be replaced or refunded.

Products from our “Previously On Tour Used Gear” selection will be evaluated for repair/replacement within the first 90 days of purchase.  

All new products come with the applicable manufacturer’s warranty.

Items that appear to have damage due to shipping should be promptly reported to your Account Manager.  Please keep all original packaging.

Items returned as defective that do not test as defective upon return will be assessed shipping charges and a restocking fee.

Returns are easy!

Your satisfaction is our goal.  If you are not satisfied with your purchase you may return it within 30 days for a refund of the purchase price or credit towards a replacement. If your purchase was eligible for free shipping, the shipping cost will be deducted from your credit or refund.
To request a product return, call or email your Account Manager to arrange for a RA # (Return Authorization) number. 
Include the original box, packaging, accessories, and manual just as you received them. 
Please do not write on or add tape to the original manufacturer's box.
Please write the RA number on the shipping label and NOT on the product box itself.
If your package was originally shipped double-boxed, please return the unit(s) double-boxed.
If you are shipping the product back to us, please use a shipping method that is trackable, such as FedEx or UPS.
Returned products that don’t meet these guidelines will be subject to a minimum 25% restocking fee.
Items returned as defective that do not test as defective will be assessed shipping charges and a restocking fee.
Please allow 48-72 hours from the date we receive your product for your refund/credit.
Items returned as defective that do not test as defective will be assessed shipping.

The return shipping address is:

Solotech / PSSL
Attn: Returns Dept
14800 Goldenwest St
Westminster, CA 92683

Non-Returnable items:

Some items cannot be returned: Software, Discontinued / Closeout items, Special Orders, Turntable Cartridges/ Styli, Lighting and Effects Machines may be returned for Exchange only (store credit).

 

Factory Trained Sales Advisors

Our sales representatives have hands-on experience with our gear and can help you with questions. Not interested in the technical details? No problem. Just email or give us a call 800-268-5520. Your sales representative will simply ask you a few questions about what you'd like your gear or system to do. You'll get great advice on how to select the gear that meets your needs.

Shop By Solutions

PSSL has teams of professional advisors geared at providing customers with only the best in service, solutions, and equipment. With over 40 years of experience in audio, truss, lighting, and installations we pride ourselves in catering to the needs of house of worship, school/educational, and Federal and GSA Sales. From simple key lights and single microphone and speakers to fully integrated large-scale production environments PSSL sales advisors can help design production company, nightclub, tradeshow, and casino audio and video solutions.

Extended Protection Plans

Why do I need this?
Extended Protection Plans provide you with easy protection from potentially high future repair costs. Planning ahead and taking action now can save you the stress of dealing with unqualified servicers should your product become defective. Saving time and money is in everybody's best interests. We are here for you.

What is covered?
Extended Protection Plans are extensions of your manufacturers' written warranty a few added bonus features. Any malfunctions that would normally be covered within the terms and conditions of the original written warranty would be covered through the life of the Extended Protection Plan. "Our Shield Means You're Protected".

Benefits of Owning an Extended Protection Plan

  • Zero Deductible: All plans are zero deductible. This means that ALL costs associated with Parts and Labor to repair your defective product are covered. Owning a service plan means you're Fully Covered.
  • Total Access: You can file a claim for repair or replacement 24 hours a day 7 days a week through our consumer network at www.cpscentral.com.
  • Nationwide & International Services: Provides complete coverage across all 48 contiguous states, Hawaii, Alaska and internationally.
  • No Lemon Guarantee: If our authorized service center determines your product to be beyond economical repair or they have unsuccessfully attempted to repair your product three times, we will replace your product.
  • Peace of Mind: Owning a service plan virtually guarantees that you will get years of use from your product through the duration of the plan.

Huge Inventory & On-Line Stock Status

Something we're quite proud of! Our multi-million dollar inventory ensures that most of PSSL.com's orders ship out the same day they are placed. Get the gear you need NOW! No waiting, no hassles.

At PSSL.com you'll know the stock status of item before you order. No surprises, no excuses - what you see is what you get. Items that are in stock clearly state "In Stock", items that are out of stock show the anticipated day your order will ship if you place your order today. Our inventory is accurate and we won't tell you something is in-stock when it isn't. Any order placed on the weekends will be shipped on the next business day. Business days are Monday through Friday.

Accessibility Statement

General 
Prosound and Stage Lighting (https://pssl.com) strives to ensure that its services are accessible to people with disabilities.

PSSL has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that website accessibility efforts assist all users and that every person has the right to live with dignity, equality, comfort and independence.

Disclaimer
PSSL continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.

In an ongoing effort to continually improve and remediate accessibility issues, we also regularly scan pssl.com with UserWay's Accessibility Scanner Accessibility Scanner to identify and fix every possible accessibility barrier on our site.

Despite our efforts to make all pages and content on pssl.com fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards.

This may be a result of not having found or identified the most appropriate technological solution.

Here For You
If you are experiencing difficulty with any content on pssl.com or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.

Contact Us
If you wish to report an accessibility issue, have any questions or need assistance, please contact PSSL Customer Support as follows:

Call Center:
1-800-268-5520
Outside the USA: 1-714-891-5914
Commercial Accounts: 1-800-678-9700
Monday - Friday: 7am - 5pm PST
Saturday & Sunday: Closed

Showroom:
1-714-793-1585
14800 Goldenwest St
Westminster, CA 92683
Click for MAP Monday-Friday: 10am - 5pm


Or by simply submitting a contact submission found on our help page

 

Backorders

We regularly stock every item we carry. Although every attempt is made to maintain inventory of each product, occasionally a product may be on back order. If any product is not in stock for an order, we will hold the shipment of your entire order until all products are available. In the event your order contains an item that is not in stock, your order will show the approximate ship date based on when we expect the item to reach our warehouse. If you would like the in stock portion of your order to ship now, you can:

  • Place separate orders: Place one order for the items that are in stock and another for the items that are on back order.

  • Contact us by email or phone and let us know that you would like the backorder items to ship separately and to release the in stock items. There will likely be additional shipping and handling fees.

Order Status and Tracking

Providing the items you ordered are in stock, you will receive a shipping confirmation email within 24 hours of placing your order. This email will provide you with the shipping confirmation numbers necessary to track your order.

If you did not provide us with an email address, please keep your Order Confirmation number readily available from time of purchase. Our Customer Care Center will be able to track your package for you.
Just email or call 800-268-5520.

You can view your order status at anytime by visiting My Orders in your account.

Email Newsletters

Sign up for our E-Newsletters and be the first to know about exclusive red-hot deals, new products, tech tips and in-depth product reviews. To sign up click here, to unsubscribe or change your Personal Marketing Preferences click here.

Rewards Program Terms & Conditions

Membership Eligibility and Overview
All PSSL A Solotech Company customers are eligible to participate!

Program Enrollment
You are automatically part of the loyalty program just by having an account.

How to Earn Rewards
The program is free and available to all PSSL A Solotech Company customers. You earn points just by completing activities you already do! Including but not limited to: 
  • Shopping 
  • Adding us on social media
  • Referring friends
  • Leaving a review
  • Birthdays
See our rewards page for more information.

How to Use Rewards
Using your rewards is easy! When you have points to spend they will be available at checkout and we will notify you when rewards are available. Simply select the number of points you would like to use.

 

How the Program Works - Earning
  • Loyalty members earn 1 Point for every $1.00 in purchases they make.
  • Each member can earn up to 4000 points per purchase and up to 4000 per account. At this point, you will stop accruing points but can continue to earn as soon as you spend some! 
  • Points are accrued no sooner than 40 days after the product(s) ship and accrual time is at the sole discretion of PSSL A Solotech Company. 
  • Points are not earned for returned product(s).
  • You can view your point balance at any time by visiting our Loyalty Page.
  • Points will expire 1-year after they have been added to your account.
  • Points will not be earned on products already discounted, coupon offers, or other promotional products.
How the Program Works - Spending
  • 20 Points are equal to $1.00 in discounts. 
  • If you have points in your account they will be automatically available at checkout.
  • Points cannot be combined with any other offers, discounts, or promotional offers.
Program Communications
Periodically we will send you emails when certain actions have been completed or to remind you about your perks!

Terminations and Modifications
PSSL A Solotech Company reserves the right to modify or end the rewards program at its sole discretion without notice. 
If you would like to be removed from this free program, please message us or call us using the contact info listed and let us know you would like to be removed from the loyalty program:
Email: Help@pssl.com
Phone: 800-268-5520

Disclaimer - Limitation of Liability
To the extent permitted by law, PSSL A Solotech Company makes no representations or warranties of any kind, express or implied, with respect to our loyalty program or any of the rewards or benefits offered through it. PSSL A Solotech Company shall not be liable for any direct, indirect, incidental, consequential, special, punitive, or other damages arising out of or in connection with our loyalty program, including without limitation, lost profits, business interruption, or any other loss or damage of any kind, even if PSSL A Solotech Company has been advised of the possibility of such damages.

PSSL A Solotech Company may disclose personal information we collect through our loyalty program to the third-party service provider (Yotpo) for purposes of administering the program or providing rewards or benefits to program participants.

Contact Us
Please do not hesitate to reach out if you have any questions either by phone or by email. A friendly PSSL A Solotech Company customer service representative will be happy to help.
Email: Help@pssl.com
Phone: 800-268-5520

California Prop 65 Notice

WARNING – Products on this website contain a chemical known to the state of California to cause cancer, or birth defects or other reproductive harm.

The Buck Stops Here

As a PSSL.com customer, if you are dissatisfied for any reason, please write, email or call me for prompt action: David Rice, President, PSSL.com, 14800 Goldenwest St Westminster, CA 92683. Fax (714) 891-7024. Or call and leave a message on my private voicemail box 24 hours a day: 1-800-216-9898.

Privacy

This privacy policy has been compiled to better serve those who are concerned with how their personal information is being used online. Personal information is described in US privacy law and information security, as information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your personal information in accordance with our website.

Your privacy is very important to us. At PSSL.com we protect your privacy as if it were our own. We use the information you provide to: process your order(s), to reply to your questions, provide our newsletter or other communications via email or text messages (with your prior express consent), to provide our print catalog via postal mail, to facilitate a transaction you chose to enter into with our third party partner(s) and to incorporate your feedback into improvements to our website. We will not disclose your personal information, including email address, or specific account activity to anyone for purposes not aligned with this privacy policy without your prior consent except as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website.

What personal information do we collect from the people that visit our blog, website or app? When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

Our Secure Ordering: PSSL.com uses Secured Sockets Layer (SSL) technology to ensure the privacy of your personal information. When you make an online purchase, our advanced security technology encrypts and scrambles your personal data (including your name, delivery and e-mail addresses and credit card number) before it is sent to us, making it virtually impossible for anyone other than us to read it. To further protect your information, we utilize state of the art back-end systems and restrict employee access to your information.

To make sure you are accessing our secure server before you submit personal financial information, look at the lower left or right corner of your browser, or to the right of the location bar in newer browsers. If you see an unbroken key or a closed lock (depending upon your browser), the SSL is active. To double-check for security, look at the location line or your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https.". If for any reason you cannot access the secure server, please feel free to place your order with us by phone at 1-800-268-5520. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. PSSL.com wants you to feel completely comfortable. If you have more questions about our security systems, or feel more comfortable ordering by phone, please call 1-800-268-5520 and we will be happy to help you.

In designing our website, we started with the simple belief that customer service is our number one priority. Therefore, the customer information we collect is used to enhance our services to you, our customer.

When you visit our website, we collect information about your visit. We collect your IP address, browser type, domain name, and we log the length of time of your visit and the number of times you visit and purchase from us. We assign you a unique internal identifier to help keep track of your future visits. We use this information to gather aggregate demographic information about our visitors, and we use it to personalize the information you see on our website and the emails or SMS you receive from us (should you grant us permission to send to you). We keep this information for our internal use. We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, Use Live Chat, Open a Support Ticket, Provide us with feedback on our products, ask a Question or provide an answer about a product or Review a product or enter information on our site.

How do we use your information? We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our website in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, survey or other site feature.
  • To quickly process your transactions.
  • To ask for ratings and reviews of services or products
  • To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information? Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

For your convenience we may store your credit card information kept for more than 60 days in order to expedite future orders, and to automate the billing process.

Retention of your information. We store your personal information for only as long as necessary to fulfill the purposes for which it was collected, except where otherwise required or permitted by law. Once no longer required, your personal information will be securely destroyed or anonymized (so the information no longer identifies you).

To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements. Please note that if your personal information is collected by a third party, it will be retained in accordance with the privacy policies and records retention requirements of that third party.

Do we use 'cookies'? Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Help remember and process the items in the shopping cart.
  • Understand and save user's preferences for future visits.
  • Keep track of advertisements.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If users disable cookies in their browser: If you turn cookies off, some of the features that make your site experience more efficient may not function properly.

Third-party links: Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Third-Party Vendor: Google, as a third-party vendor, uses cookies to serve ads on our site. Google uses cookies to serve ads to our users based on previous visits to our site and other sites on the Internet. We, along with third-party vendors such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Does our site allow third-party behavioral tracking? Our website do allow third-party behavioral tracking.

COPPA (Children Online Privacy Protection Act): When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices: The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information. In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: We will notify you via email as soon as possible.

CAN SPAM Act: The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions
  • Process orders and to send information and updates pertaining to orders.
  • Send you additional information related to your product and/or service
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
  • Market to our mailing list for users who have subscribed to our various segments.

To be in accordance with CANSPAM, we agree to the following:

  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at help@pssl.com or follow the instructions at the bottom of each email and we will promptly remove you from related email correspondence.

SMS/Text Messaging. We may offer you to receive promotional communications from us or from our partners via SMS/text message (“SMS”), such as communications related to updates, upgrades, special offers and pricing. You will receive promotional communications by SMS only if you have provided your details and express prior authorization. For example, you might opt-in to our SMS communications by entering your mobile number in an online form or by sending a SMS containing an advertising keyword. You have the right to withdraw your consent at any time. If you decide you no longer wish to receive SMS promotional communications from us, you can unsubscribe by replying STOP or clicking the unsubscribe link (where available). Please see below our Terms and Conditions for further details.

Your Rights. You may have certain rights in relation to your personal information. Some of these rights will only apply in certain circumstances and depending on where you live. If an individual would like to exercise, or discuss, any of these rights, he should submit his request in writing or email to privacyofficer@solotech.com and provide sufficient information to allow us to understand the scope of the request.

  • Access: you may be entitled to ask us if we are processing your personal information and, if we are, you can request access to your personal information. This enables you to receive a copy of the personal information we hold about you.
  • Correction: you may be entitled to request that any incomplete or inaccurate personal information we hold about you is corrected. You can also rectify your personal information by logging into your account.
  • Erasure: you may be entitled to ask us to delete or remove personal information in certain circumstances. There are also certain exceptions where we may refuse a request for erasure, for example, where the personal information is required for compliance with law or in connection with claims.
  • Restriction: you may be entitled to ask us to suspend the processing of your personal information, for example if you want us to establish its accuracy or the reason for processing it.
  • Transfer: you may be entitled to request the transfer of your personal information to another third party in limited circumstances.
  • Objection: where we are processing personal information based on legitimate interests (or those of a third party) you may challenge this. However, we may be entitled to continue processing personal data based on our compelling legitimate interests or where this is relevant to legal claims. You also have the right to object where we are processing personal information for direct marketing purposes.
  • Supervisory Authority: you also have a right to lodge a complaint with your country-specific supervisory authority.

Privacy Notice to California Residents. If you are a resident of California, you may have additional rights regarding your personal information. For information on how to exercise your rights under the California Consumer Privacy Act (“CCPA”), please see our California Privacy Rights privacy notice below.

Contact Us. We have appointed a global privacy officer (“Privacy Officer”) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact our Privacy Officer using the details set out below:

By emailprivacyofficer@solotech.com; or
By mail: 5200 Hochelaga Street, Montréal (Québec) H1V 1G3

To the attention of: Legal Department - Solotech Privacy Officer

If you have any questions about the practices of this site or your dealings with this website, you can contact our Customer Service:

By email: help@pssl.com or visit our email form by clicking here.

By mail: 14800 Goldenwest St., Westminster, CA 92683, USA
Phone: 1-800-268-5520
Fax: 1-888-777-5329

Terms and Conditions

Orders: An order is not binding upon PSSL.com until it is accepted; PSSL.com must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, or some other method prearranged with PSSL.com. You agree to pay the amount(s) due as specified on the invoice, and you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.

Prices & Availability: Prices and availability of products are subject to change without notice. Errors will be corrected when and where discovered by PSSL.com, but PSSL.com reserves the right to refuse any order, revoke any published offer and correct any errors or inaccuracies, including those discovered subsequent to the submission of an order, and whether or not your credit card has been charged. If your credit card has been charged for the purchase and your order is cancelled, PSSL.com will issue a credit to your credit card account in the amount of the charge. Please note that the policies of your credit card issuer will determine when this amount is credited to your account. PSSL.com does not warrant or make any representation about the substance, quality, functionality, accuracy, fitness for a particular purpose, merchantability or any other representation about any third party site or its contents.

Shipping Charges: Your total cost for purchase of any product will include shipping and handling charges shown on the PSSL.com invoice.

SMS/Text Messaging: By providing your mobile number and consenting to PSSL’s SMS messaging service, you agree to receive recurring SMS with service-related and promotional messages, including updates, alerts, and information (e.g., order updates, account alerts, etc.) and promotions, specials, and other marketing offers from and on behalf of PSSL via SMS through your wireless provider to the mobile number you provided. SMS may be sent using an automatic telephone dialing system or other technology.

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with PSSL. Your participation in this program is completely voluntary.

We do not charge for the SMS messaging service, but you are responsible for all charges and fees associated with SMS messaging imposed by your wireless provider. Message frequency may vary. Standard message and data rates may apply from your wireless provider. You are solely responsible for all charges related to SMS messages, including charges from your wireless provider.

You may opt-out of the SMS messaging service at any time. Text the single keyword STOP to the sending number that will be sending you the messages from time to time or click on the unsubscribe link (where available). You’ll receive a one-time opt-out confirmation SMS message. No further messages will be sent to your mobile device, unless initiated by you.

The wireless carriers supported by the SMS messaging service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the SMS messaging service, any errors in such information, and/or any action you may or may not take in reliance on the information or SMS messaging service.

Risk of Loss: PSSL.com will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s), excepting software, and risk of loss passes to the Customer upon delivery to the carrier. PSSL.com reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow PSSL.com to sign appropriate documents on Customer's behalf to permit PSSL.com to protect its purchase money security interest. Title to software will remain with the licensor(s). All software is provided subject to the license agreement of the software maker. Customer agrees to be bound by any software license agreement once the seal on the package is broken. PSSL.com will advise Customer of estimated shipping dates, but PSSL.com will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.

Recordings: PSSL.com does not consent to having any telephone calls recorded and reserves the right to terminate any call that is being recorded. Customer agrees not to record any call with PSSL.com unless Customer has provided clear and conspicuous notice to PSSL.com and has received prior written consent from PSSL.com.

Governing Law and Jurisdiction: Any dispute arising out of or related to these Terms and Conditions or the sales transaction between PSSL.com and Customer shall be governed by the laws of the State of California, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. PSSL.com and Customer consent to the exclusive jurisdiction and the exclusive venue of the State Courts of the State of California, Los Angeles County, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agree not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against PSSL.com that is more than one year after the date of the applicable invoice.

Severability: If any provision contained in these terms and conditions is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable California law.

Waiver: The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.

Entire Agreement: These terms and conditions, together with PSSL.com's invoice regarding the products ordered by Customer, are the complete and exclusive agreement between PSSL.com and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between PSSL.com and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.

Frequently Asked Questions

International Orders Terms and Conditions

Prices and Exchange Rate: Prices shown in currencies other than US Dollars are estimates based on current exchange rates. We will charge your credit card in US Dollars on the day your order is shipped, and the conversion to your local currency will be done at the prevailing rate by your credit card issuer.

Payment: All payments must be received in U.S. dollars. We accept money orders, wire transfers, and preprinted checks. We do not accept international credit cards.

U.S. Power / Voltage: Products are U.S. models and may have power/voltage requirements different from that of the destination country.

International Shipping Fees, Import Duties, and Taxes: All International shipments will be charged postage costs calculated by weight and destination. PSSL.com's prices do not include customs fees, taxes, and tariffs for shipments outside the United States and Canada. Customers outside of the United States and Canada may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country.

You, the customer, are solely responsible for any additional customs clearance fees; we have no control over these charges and cannot predict what they may be.

International Returns or Packages Refused: If the package(s) is returned to us because of an address error made by the customer, the customer refuses the package, or the items ordered are not allowed into the country by customs, the customer will be responsible for all the shipping costs relating to the shipment. If the package is stopped by customs because items ordered are not allowed in the country and the package is abandoned, there will be no credit to the customer for the order.

Factory Refurbished Equipment

Our Vendors offer us great solutions on factory Refurbished gear so we can pass along the discounts to you. Our refurbished gear comes to us directly from our manufacturers and not a third party insuring quality control for our customers. 

Our in-home 30-day trial exchange policy applies to all Refurbished gear. Since these products are refurbished there may be signs of visible cosmetic wear. Please call one of our Sales Advisors if you have any further questions. 800-268-5520 Mon - Fri 9am - 5pm PST or email us at help@pssl.com.

In-Store Pick Up

Here at PSSL in Westminster California we offer In-Store pick up for our local Southern California customers. Place your order online and select the "In-Store pick up" at check out. We're available Mon - Fri 9 am - 5 pm PST to fulfill your order. 

Before placing your order for "In Store pick up" be sure to identify that the product is listed as "in Stock" and available. Orders take a minimum of 1 hour to process once placed. If you have any questions regarding this please contact us. 800-268-5520 or email us at help@pssl.com.

What is your return policy?

Your products are guaranteed to be free from defects and carry a full warranty as described by the manufacturer. In the event of receiving defective or damaged products, you should contact the manufacturer to coordinate a repair or replacement.

We also offer a 30-day in-home trial with most of the products we carry.  Be sure to keep all of the original box and packaging to avoid restocking fees.

In the event that a product needs to return to PSSL, you must contact us in advance for a Return Authorization number at 800-268-5520 or help@pssl.com. Products received without a Return Authorization number will be refused.

Touring Gear Expectations

Here at PSSL, we offer Touring Gear from all over the country at incredible prices. This equipment is used in production and is thoroughly tested by our quality control department to ensure full functionality before being shipped. 

Making sure the equipment is fully functional is of the utmost importance. That being said shipping times can vary and typically take 2 to 3 weeks to ship.

We offer a 30-day in-home trial exchange with all Touring gear and a 90-day repair plan with our service department. Since this gear is being Toured there will be signs of cosmetic wear and tear but this gives us the ability to offer great savings that we pass along to you. 

You can reach one of our Sales Advisors should you have any questions. Call us at 800-268-5520 Mon - Fri 9 am - 5 pm PST or email us at help@pssl.com.

What is my order status and/or tracking?

Simply click on the "My Account" link found at the top of the page and log into your account. In your account dashboard, you will see "My Orders, " which will show your order history.

Still need help?  Call us at 800-268-5520 Mon - Fri 9 am - 5 pm PST or email us at help@pssl.com