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Your products are guaranteed to be free from defects and carry a full warranty as described by the manufacturer.  In the event of receiving defective or damaged products you should contact the manufacturer to coordinate a repair or replacement. All Sales are final. In the event that a product needs to returned to PSSL, you must contact us in advance for a Return Authorization number at 800-268-5520 or help@pssl.com. Products received without a Return Authorization number will be refused.

*Return And Exchange Exceptions: No returns or exchanges on computers, Apple products, CD or DVD duplicators, clothing, lamps, bulbs, opened effects juice, gels, videos, cartridges, styluses, carpet, LPs, CDs, bulk-cable, blank cassettes and CDs, slipmats, software, microphones, headphones, mouth pieces or any other expendable supplies. No refunds: On bubble, haze or fog machines or lighting equipment. They may be exchanged for same or greater value of the same type of item. THERE IS NO CREDIT FOR SHIPPING AND HANDLING FEES. All approved returns must be in new condition with all original boxes, accessories and packaging, or they will be subject to a minimum 25% restocking fee. Any returns unclaimed for over 30 days will be discarded. Gear that has been rack mounted, damaged gear due to misuse and any product that looks used and cannot be re-sold as new, will automatically be evaluated for a minimum 25% restocking fee. All returns will be processed within 72 hours of receipt.

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