Help from our Customer Care Center
Your satisfaction with our service, prices and web site are very important to us! PSSL.com's Customer Care Center is staffed with knowledgeable representatives to help answer your questions about the products and services we provide. If for some reason the information you're looking for isn't available below, please email or call us 800-268-5520. We look forward to serving you!
Bill - Long Beach, CA View more testimonials...
Call Us: 1-800-268-5520
Outside the USA: 1-714-891-5914
Commercial Accounts: 1-800-678-9700
Para llamadas fuera de los E.E.U.U.: 1-714-793-1541
Fax Us: 1-888-777-5329
Outside the USA: 1-714-891-6375
Download order form:
If you prefer to fax your order, please download our order form in Word or Acrobat format.
Most email requests are responded to within 3 hours during normal business hours. Some more complex questions may take longer, however we pledge a 24-hour response time (Monday through Friday) on your email requests. Click here to email us.
10743 Walker St
Cypress, CA 90630
Visit our Will Call Center:
10743 Walker St
Cypress, CA 90630
(Entrance is on Vessels Cir.)
Brian - Los Angeles, CA View more testimonials...
How to Shop PSSL.com
Search: Use our search engine to find a specific product or article. Simply type in the information you are looking for and choose the "Products" or "Articles" radio button and a list of corresponding products or articles will generate.
Browse: Use our browsing tool to help you narrow down your search by product, brand name, category, clearance or sale product. The drop downs will direct you towards the item or information you are looking for.
Quick Shop: If you know the specific items you want to purchase, including the item numbers, you can simply click on the Shopping Cart, enter the item numbers in the Quick Shop area and quickly proceed to the check out. This is the most convenient shopping method for our Catalog shoppers.
Call Us: 800-268-5520: Our Customer Care Center will take your order over the phone, assist you in finding the product you are looking for and help you order on-line, by mail or by fax. Download faxable mail-order form in Word format or Acrobat format.
Note: We process your order immediately in order to ship your items to you as quickly as possible. Once you've placed your order on our web site, you will not be able to make any changes to it. Providing your order hasn't shipped yet, you can call us to modify or add to your order.
If you are hesitant about placing your order online, you may place your order over the phone with our Customer Care Center by calling 800-268-5520, by fax at 888-777-5329, or by mail:
10743 Walker St
Cypress, CA 90630
Download faxable mail-order form in Word format or Acrobat format.
Rob - Chester, VA View more testimonials...
Adding Items to the Shopping Cart: To add any item to your shopping cart, just click on the "Add to Cart" button when displayed on a product. If you should change your mind as you shop, you can always remove an item later during the checkout process.
Changing Quantities: If you wish to change the quantity of any item(s) in your shopping cart, just type the new quantity in the quantity field for that product and click on "Recalculate". This will save the new information, recalculate shipping costs and update totals.
Checking out: When you have finished shopping and have placed each item in your shopping cart, click on "Continue Checkout" to send us your order. If you are not already logged in, you will then be prompted to enter your email and a password, billing and shipping addresses and credit card information. We'll receive your order immediately and will send you a confirmation email. It's that easy!
Saved For Later: Sometimes you'll find that you're not ready to place an order for an item, but want to set it aside as to not forget it. When you're in the shopping cart, you have the option to "Save for later". This saves your item in your account so you can purchase it at a later time. Please note that the "Save for later" function does not guarantee the items price or future availability.
Credit Card & Site Security
Checks & Money Orders: Preprinted personal and business check orders can be shipped immediately upon verification approval. Other check orders are held for up to 14 days. Verifiable U.S. Bank cashiers checks and United States Postal Service money orders are shipped immediately. Other money orders are held for up to 14 days.
Wire Transfer: You can quickly and easily wire us your payment by requesting our Electronic Funds Transfer information. By choosing this option, we will hold and prepare your order. Simply continue the checkout process and note your order number (given at end of process). We will be notified of your request and will contact you to supply the account information. Funds transfers are generally received the same day but can take up to 72 hours to receive.
Purchase Orders: For the convenience of our larger businesses; institutional and government customers, purchase orders will be accepted on D&B (Dun and Bradstreet) approved businesses. Orders can be placed by phone providing a confirming fax or mailed copy of the purchase order is received. Minimum $100 for first time PO's. Call 1-800-678-9700 or email our Institutional/Government Sales department.
Business Leasing: Why tie up your business cash when you can make low monthly payments? Visit our Leasing/Financing page to learn more. Or you can call us at 1-800-268-5520 or email for information. Leasing for business use may be available on systems $5,000 and more.
Layaway: We're happy to work with you on layaway's. Give us a ring to let us know the gear that you're interested in. Have other Payment Questions? Email us or you can also download a faxable mail-order form in Word format or Acrobat format.
International Orders Terms and Conditions
Prices and Exchange Rate: Prices shown in currencies other than US Dollars are estimates based on current exchange rates. We will charge your credit card in US Dollars on the day your order is shipped, and the conversion to your local currency will be done at the prevailing rate by your credit card issuer.
Payment: All payments must be received in U.S. dollars. We accept money orders, wire transfers and preprinted checks. We do not accept international credit cards.
U.S. Power / Voltage: Products are U.S. models and may have power/voltage requirements different from that of the destination country.
International Shipping Fees, Import Duties and Taxes: All International shipments will be charged postage costs calculated by weight and destination. PSSL.com's prices do not include customs fees, taxes and tariffs for shipments outside the United Sates and Canada. Customers outside of the United States and Canada may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country. You, the customer, are solely responsible for any additional customs clearance fees; we have no control over these charges and cannot predict what they may be.
International Returns or Packages Refused: If the package(s) is returned to us because of an address error made by the customer, the customer refuses the package or the items ordered are not allowed into the country by customs, the customer will be responsible for all the shipping costs relating to the shipment. If the package is stopped by customs because items ordered are not allowed in the country and the package is abandoned, there will be no credit to the customer for the order.
Your Country's Custom and Import Policies: Please note: It is important for you to become familiar with the Customs policies for your specific country before ordering. Customs regulations vary greatly by country and lack of knowledge regarding the customs rules governing the country you're importing to can result in your order incurring high import duties, delivery being delayed, or the order being returned to us. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products. Additionally, when ordering from PSSL.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you reside and are receiving the goods. Any fees charged to PSSL.com due to non-compliance with your country's laws and regulations will be charged to you, the importer. If an item or items are returned to us due to non-compliance issues with your country's laws and regulations, a refund will be issued for the merchandise only. ProSound And Stage Lighting will not mark your parcel as a "gift", declare a value lower than the actual price paid, or otherwise prepare false customs information.
Current countries we ship to:
USA (including all military bases abroad)
All other US Territories
For other payment options, shipping questions or other assistance placing an order, please e-mail or call 714-891-5914 or fax 714-891-6375.
110% Low Price Guarantee
If you've already purchased from us and find a lower advertised price within 30 days of your purchase, contact us via e-mail or phone and we'll refund 110% of the difference after verification. Limit of one refund per item. Our price match guarantee doesn't apply to closeout items, out of stock items, or pricing from PSSL.com.
* This guarantee does not apply to discontinued items or special order items. Offer not valid for auction or member-only web sites, used or refurbished items and does not include shipping charges. Guarantee does not apply to Apple products. Guarantee not available to dealers, distributors or their family members or their employees.
There are three types of promotional offers available: a monetary rebate, a gift that comes with the purchase of a certain item, and an offer to buy multiple items and receive an extra for free. Terms and conditions of individual offers vary. In order to qualify for an offer, you must place your order by the date specified.
For monetary rebates we display both the price you'll pay for the item and your final net price after you claim your rebate.
It's best to print Mail-In offer coupons from our Web site at the time you make your purchase--just click the See details link on the item's product detail page. For Mail-In rebates, please print, fill out, and mail the rebates to the specified address. Most Mail-In offers require that you send in the original or a copy of the UPC barcode; be sure to keep the item's packaging until the rebate arrives. If you need a receipt to enclose with the form, print an invoice for your order by clicking the "My Account" link at the top of our Web site and then selecting "Order History and Status" link. Choose the correct order and choose the "View Details" link, then print. If you have a manufacturer's offer, please contact the manufacturer to check the status. To see a list of current rebate offers click here.
When you place an order with PSSL.com, you will see shipping and delivery dates, based on the availability of your items and the shipping options you choose.
Shipping costs for orders from PSSL.com depend upon the methods and options you choose.
Please also note that the shipping rates for many items we sell are weight-based. All weights are rounded up to the next full pound. We currently offer the following shipping options:
Ground (No PO or FPO boxes)
3 Day Delivery
2nd Day Air
Next Day Air
USPS PO Box - FPO/APO Parcel Post
Freight Truck (oversized items marked with * Must Ship Via Truck)
Alaska, Hawaii, Puerto Rico, Guam and Virgin Islands
2nd Day Air (Please allow an additional 24 hours for delivery)
Next Day Air (Please allow an additional 24 hours for delivery)
USPS PO Box - FPO/APO Parcel Post
Air Freight (oversized items marked with * Must Ship Via Truck). Please call us at 1-800-268-5520 or email us for a quote.
Heavier items are identified with the words "Must Ship Via Truck" in our product displays. These items may increase your shipping charges.
Need to ship to other International destinations? Call us at 1-800-268-5520, 1-714-891-5914 outside the USA or email us.
Shipments to Alaska and Hawaii: Shipments to Alaska and Hawaii are shipped via Next Day Air or Second Day Air service. Please allow an additional 24 hours for delivery. Please call 800-268-5520 for shipping quotes on oversized items.
See International Orders for information on shipping.
Free Shipping Rules & Restrictions
- If a product displays "This Item ships for FREE", that product receives FREE Ground Shipping regardless of its price.
- If a product has the link: "Qualifies for FREE Shipping on Web orders", that product is ELIGBLE for Free Ground Shipping on orders that reach the minimum amount.
- Free shipping only applies to orders placed on our website. Orders placed by phone do not qualify for free shipping.
- If you qualify for FREE Ground Shipping but your order also contains one or more ineligible items, you'll be charged shipping fees for those ineligible items.
- FREE Ground Shipping excludes certain oversized and/or overweight items marked with "This Item must ship by Truck" and or those products that do not include the link "This Item ships for FREE" or "Qualifies for FREE Shipping on Web orders".
- FREE Ground Shipping is not available for orders using a Purchase Order, International orders, shipments to P.O. or APO boxes or to addresses outside the Continental US.
- We reserve the right to end or change this free shipping offer at any time.
"We Pay The Tax" Offer Exclusions: Offer subject to manufacture pricing and not valid on Bose products, gift certificate orders, & is not retroactive. Offer has no cash value & may not be combined with any other offer or discount including free shipping.
Returns and Exchanges
*Return And Exchange Exceptions: No returns or exchanges on computers, Apple products, CD or DVD duplicators, clothing, lamps, bulbs, opened effects juice, gels, videos, cartridges, styluses, carpet, LPs, CDs, bulk-cable, blank cassettes and CDs, slipmats, software, microphones, headphones, mouth pieces or any other expendable supplies. No refunds: On bubble, haze or fog machines or lighting equipment. They may be exchanged for same or greater value of the same type of item. THERE IS NO CREDIT FOR SHIPPING AND HANDLING FEES. All approved returns must be in new condition with all original boxes, accessories and packaging, or they will be subject to a minimum 25% restocking fee. Any returns unclaimed for over 30 days will be discarded. Gear that has been rack mounted, damaged gear due to misuse and any product that looks used and cannot be re-sold as new, will automatically be evaluated for a minimum 25% restocking fee. All returns will be processed within 72 hours of receipt.
You can email or call us with your questions, comments or concerns at any time.
Factory Trained Sales Advisors
Free After-Your-Purchase Tech Support
Extended Protection Plans
Extended Protection Plans provide you with easy protection from potentially high future repair costs. Planning ahead and taking action now can save you the stress of dealing with unqualified servicers should your product become defective. Saving time and money is in everybody's best interests. We are here for you.
What is covered?
Extended Protection Plans are extensions of your manufacturers' written warranty a few added bonus features. Any malfunctions that would normally be covered within the terms and conditions of the original written warranty would be covered through the life of the Extended Protection Plan. "Our Shield Means You're Protected".
Benefits of Owning an Extended Protection Plan
- Zero Deductible: All plans are zero deductible. This means that ALL costs associated with Parts and Labor to repair your defective product are covered. Owning a service plan means you're Fully Covered.
- Total Access: You can file a claim for repair or replacement 24 hours a day 7 days a week through our consumer network at www.cpscentral.com.
- Nationwide & International Services: Provides complete coverage across all 48 contiguous states, Hawaii, Alaska and internationally.
- No Lemon Guarantee: If our authorized service center determines your product to be beyond economical repair or they have unsuccessfully attempted to repair your product three times, we will replace your product.
- Peace of Mind: Owning a service plan virtually guarantees that you will get years of use from your product through the duration of the plan.