If you are not completely satisfied with your purchase from PSSL.com, simply return it to us within 30 days of the invoice date for a refund or exchange*. It is important to
email or call 800-268-5520 for a return authorization number. Re-pack the item in new condition. Please
double box item including its original packaging (including all inserts, manuals and accessories) and send it back to us. Products in perfect "like new" condition will receive an exchange or refund for the full merchandise value (less shipping and handling). On defective items, we will gladly pay the shipping charges to return it to us.
*Return And Exchange Exceptions: No returns or exchanges on computers, Apple products, CD or DVD duplicators, clothing, lamps, bulbs, opened effects juice, gels, videos, cartridges, styluses, carpet, LPs, CDs, bulk-cable, blank cassettes and CDs, slipmats, software, microphones, headphones, mouth pieces or any other expendable supplies.
No refunds: On bubble, haze or fog machines or lighting equipment. They may be exchanged for same or greater value of the same type of item. THERE IS NO CREDIT FOR SHIPPING AND HANDLING FEES. All approved returns must be in new condition with all original boxes, accessories and packaging, or they will be subject to a minimum 25% restocking fee. Any returns unclaimed for over 30 days will be discarded. Gear that has been rack mounted, damaged gear due to misuse and any product that looks used and cannot be re-sold as new, will automatically be evaluated for a minimum 25% restocking fee. All returns will be processed within 72 hours of receipt.
You can
email or call us with your questions, comments or concerns at any time.
CALIFORNIA WARNING: This product can expose you to chemicals including lead, which is known to the State of California to cause cancer, and to cause birth defects or other reproductive harm.
For more information go to www.P65Warnings.ca.gov.